Address:
Njordstorp Permakultur Gård

Gillberga Prästgård Njordstorp
66195 Värmland Nysäter

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Frequently asked questions (FAQ)

Here you will find answers (FAQ) to questions we have received before. Please read them before you send us your questions by email.

Where can I find recipes?

For the different starter cultures you get a description/recipe in the package if you choose a starter kit or through add-ons. But not everything comes with a printed recipe. We have started with digital recipes, and when you order a product you get access to the recipe via this website.

Where do I find the digital recipes?

The recipes are in your user menu (My account).
Recipes in the customer menu

Under your account you can find your recipes.
Recipes under My account

My starter kit arrived frozen, can I still use it?

Kefir and kombucha cultures are both hardy and handle winter cold well. They become less active and take longer the first time (expect 1-2 days longer).

Many posts on the web claim the cultures get ruined, but our long experience says otherwise, and we guarantee that our cultures are healthy.

Why do some items say sold out?

Many products are seasonal, and when they are out of stock we cannot produce more until the next harvest.

We do not buy in vegetables or fruit but only use what we harvest ourselves. We also produce small quantities by hand, so items may occasionally be out of stock.

If you like, you can get an email when the item is back in stock. Just enter your email address and click “Email when in stock” on the product page.

How secure is shopping in your web shop? Are my details protected?

We have set up protection throughout the web shop. Look for the padlock in the left corner of your browser, just before the web address.

Your details are secured and will not be shared with other parties or companies, in accordance with the GDPR. If you wish, we can delete your details after the delivery is complete. See also our terms.

Which payment methods do you accept?

In the web shop you can pay with Swish, Klarna, PayPal, Google Pay and credit card. You can also pay in advance via bank transfer (bankgiro), but this has extra costs (see the information shown on the checkout page).

In our farm shop we accept Swish, card or cash.

How are fresh products shipped?

We ship various fresh products with a transport that takes 3-10 days. The packaging protects the goods in transit, and depending on the product we use different methods.

We ship fresh products Monday to Wednesday so that the goods do not sit warm with the carrier unnecessarily during the summer. Do not forget to collect your goods from your pick-up point as soon as possible if needed.

Fresh products can never be returned, see the terms in the checkout.